Process Certifications

Capability Maturity Model Integration(CMMi)

Appraised Date: Sept 09

Capability Maturity Model® Integration (CMMi®) is a process improvement approach that provides organizations with the essential elements of effective processes. This model mainly focuses on software processes. At this level processes are managed more proactively using an understanding of the interrelationships of the process activities and detailed measures of the process, its work products, and its services. This Maturity level includes different process areas which further contain various specific and generic practices and goals which need to be implemented across the organization. CMMi is a process improvement approach that provides organizations with the essential elements of effective processes that ultimately improve their performance. CMMi can be used to guide process improvement across a project, a division, or an entire organization. It helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes.

Maturity level 5 focuses on continually improving process performance through incremental and innovative process and technological improvements. Quantitative process improvement objectives for the organization are established, continually revised to reflect changing business objectives and used as criteria in managing process improvement. The effects of deployed process improvements are measured and evaluated against the quantitative process improvement objectives. Both the defined processes and the organization’s set of standard processes are targets of measurable improvement activities.

Under this Maturity level 5, T/DG has institutionalized total 22 Process Areas which is inclusive of Level 3 Process areas.

 The common features are attributes that indicate whether the implementation and institutionalization of a key process area is effective, repeatable, and lasting. The five common features are listed below:

• Commitment to Perform: Commitment to Perform describes the actions the organization must take to ensure that the process is established and will endure. Commitment to Perform typically involves establishing organizational policies and senior management sponsorship.

• Ability to Perform: Ability to Perform describes the preconditions that must exist in the project or organization to implement the software process competently. Ability to Perform typically involves resources, organizational structures, and training.

• Activities Performed: Activities Performed describes the roles and procedures necessary to implement a key process area. Activities Performed typically involve establishing plans and procedures, performing the work, tracking it, and taking corrective actions as necessary.

• Measurement and Analysis: Measurement and Analysis describes the need to measure the process and analyze the measurements. Measurement and Analysis typically includes examples of the measurements that could be taken to determine the status and effectiveness of the Activities Performed.

• Verifying Implementation: Verifying Implementation describes the steps to ensure that the activities are performed in compliance with the process that has been established. Verification typically encompasses reviews and audits by management and software quality assurance.

The practices in the common feature Activities Performed describe what must be implemented to establish a process capability. The other practices, taken as a whole, form the basis by which an organization can institutionalize the practices described in the Activities Performed common feature.

Some of Benefits achieved with implementation of above Maturity levels are listed below

• A defined set of organization standard process.
• Defined process architecture & interrelation between different Processes.
• Defined guideline, Procedure, templates for different process followed across organization.
• Select measures for organization process
• Obtain Established Quantitative objective for Quality and Process performance.
• Clear mapping of business objective with Quality objective.
• Use of quantitative & statistical techniques for quantitative performance prediction through different prediction models.
• Use of prediction model for future prediction of critical process.
• Periodic review and understanding of current process performance for to avoid its negative impact
• Obtain measurement Repository of historical data.
• Obtain baseline for different process.
• Have records for all common & special cause variation which impact project performance with detailed RCA to avoid future occurrence.
• Better technique to arrive on innovative proposal based on quantitative understanding of the common causes of variation inherent in processes

ISO 9001:2000

ISO 9001:2000 specifies requirements for a Quality Management System where an organization needs to demonstrate its ability to consistently provide product that meets customer requirements and aims to enhance customer satisfaction through the effective application of the system, including processes for continual improvement of the system.

Certified Date: July 05

ISO 27001:2005

ISO 27001:2005 specifies the requirements for establishing, implementing, operating, monitoring, reviewing, maintaining and improving a documented Information Security Management System within the context of the organization's overall business risks. It specifies requirements for the implementation of security controls customized to the needs of individual organizations.

Certified Date: April 07

ISO 20000:2000

ISO 20000:2000 It is the first international standard for IT Service Management. ISO 20000 promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements and provides 'code of practice that describes the best practices for service management.

Certified Date: March 08

for the benefit of the following:

• Reduce Reviews/Audits
• Reduce Documentation
• Common Measurement Model
• Data Capturing to be streamlined, simplified and optimized
• Continual Improvement
• Common Framework

The integrated model will help us in the following ways:

• Single system to manage multiple standards
• Avoid Duplications
• Manage common processes
• Process Based Approach integrating all system requirements
• Common Measurement Model
• Common Audit and Review Mechanisms

Digital has followed the PDCA (Plan-Do-Check-Act) Approach & used the SIPOC (Supplier-Input-Procedure-Output-Customer) model to accomplish this goal. The Integration model has helped us to micro manage each & every service / activity throughout the organization.

All processes / sub processes/ procedures & activities have been defined, documented & its procedures implemented for optimized effectiveness. Periodic reviews / audits would be carried out to check its implementation & corrective / preventive measures would be undertaken for all lapses.