Content Management Services
It is estimated that 85% of the information managed by a typical business is in the form of unstructured "content." Inefficient content management practices are costly, leading to non-compliance with records retention requirements. This exposes corporations to heavy fines and damage to their reputations in the marketplace. Most companies have vast stores of content existing across the entire enterprise. This includes Internet/intranet content, scanned paper, e-mails, documentation, trouble tickets, call logs, work orders, knowledge bases, images, financial reports, service agreements and many other types of data specific to your industry. Content management enables effective management and processing of unstructured information across the entire content life cycle.
Enterprise content management (ECM) addresses these challenges head-on. Content management systems provide business users with rapid access to the information and services they need to help them do their jobs more efficiently, make better-informed business decisions and enable their organizations to become smarter, thus more competitive. TDG offers comprehensive solutions for all aspects of content management, including document management, Web content management, digital asset management, records management, imaging and enterprise content integration. TDG’s content management services can effectively help your enterprise optimize the value of its information at a lower total cost at every point in the information lifecycle.
Based on surveys of clients, we've found that with improved or optimised content management strategies you can:
- Minimize your regulatory compliance risk by an estimated 30 percent to 50 percent
- Reduce infrastructure costs by 25 percent to 40 percent through server consolidation and a centralized repository
- Increase your use of intellectual capital by 25 percent to 50 percent
- Improve customer service by centralizing your repository of customer profiles and records
- Reduce turnaround and response times by 25 percent to 40 percent
- Reduce time to productivity by 20 percent to 45 percent and the cost of repurposing materials by 25 percent to 50 percent
- Decrease time to market by 30 percent to 40 percent
Key Business Challenges
- How quickly can your customers, internal service lines and other partner’s access product information or recent account statements?
- Are your employees & stakeholders spending more time searching for and recreating information than analyzing and acting on it?
- Can you meet the increasing pressures of regulatory compliance with your present resources?
- Are you able to find the right information at the right time?
Why The Digital Group?
We are pride ourselves in the domains of E-discovery, E-filing and Document Management space in a broad domain of content management, including: Business Process Re-engineering, document imaging, Web content management, electronic forms, collaborative document management, records management, output and report management and e-mail archive.
TDG brings together the global expertise, services, software, research, and partner network to solve the most important and complex information intensive issues for our clients.
We provide holistic approach, proven methodologies, dedicated ODC’s & Centers of Excellence and Research, best practices, an extensive partner network, and flexible delivery models for maximum business advantage.