Client Profile
The client is a leading provider of legal services, information and software solutions and has been a market leader for nearly a century. Lines of business span tax, accounting, legal, human resources, banking, securities, insurance, and government domains.
A sophisticated customer information management system is used internally to support the fulfillment of services. This distributed system is used by both its internal employees as well as the fast network of suppliers.
Problem
The client was in the process of implementing Oracle EnterpriseOne software in the finance, sales and distribution modules. The implementation was multi-location with over 500 users spread across the United States. It comprised of several live interfaces, batch integrations and enhancements to accommodate the client requirements. The project team consisted of employees and contractors. After nearly a year from project inception, the implementation was significantly off track and behind schedule. Many factors contributed to this situation including improper requirements gathering, personnel management, delivery management and a lack of overall technical expertise to achieve the target dates. They needed a new partner to help them get this project back on track and complete the implementation. T/DG was chosen as that partner.
Solution
The Digital Group started off with a clear as-is analysis of the implementation. It took inventory of all the required enhancements, interfaces and new developments. T/DG solutions architects where put in place to collect, verify, and/or create requirements for all aspects of the system. Technical approach and design documents were created for the development team. A skill matrix was created to identify the resource allocation as per the requirements in various areas. From a project management perspective, the T/DG delivery manager kept the project on track by a deliverables based approach. Each phase of the project was broken down in weekly and daily deliverables for the project team. T/DG devised three Conference Room Pilot (CRP) sessions and one Quality Assurance session for testing new software. Regression testing techniques were used to identify performance impact. T/DG devised a go-live strategy for the project along with the client steering committee. Training sessions were designed for the user community from different locations. Finally, T/DG designed a production support model which would support the client business needs and day to day operations.
Result
The Digital Group was successful in turning the project around by addressing all of the initial problems. The project was finally delivered on-time and on-budget according to the newly defined plan. T/DG was able to provide the client with all of the technology components required for the implementation of the ERP software. T/DG also was able to create a cohesive implementation and support methodology for the client that delivered greater ROI and supported the growth and flexibility required by the client business needs.