Nowhere is the T/DG Difference more evident than in our employees. Because we are committed to being the best at what we do, we only hire the best. We want only truly exceptional employees who are dedicated to making T/DG the best it can be. In turn, we provide an environment that appreciates and supports the contributions of each team member. Unlike giant consultancies, where an individual expert does not make a real difference in the firm, T/DG depends on the enthusiasm and knowledge of our consulting staff to keep us in the forefront of our industry. T/DG consultants play key roles in helping plan new business directions, implementing new strategies and making T/DG Business Solutions a better place to work.

The Digital Group’s Project Management Differentiators:

• Our team of Project leads & Project Manager’s individually average 4 years of tenure within our Organization and more than 10 years of real-world industry experience.
• The ratio of employees to supervisors assigned to a given project is no less than 5 to 1 and can range up to as many as 10 to 1.
• Project Managers have the ability to utilize additional organizational resources, across departments, whenever necessary to ensure delivery excellence, including the quick resolution of any technical or operational issues that may arise during the course of the project execution.
• Project Managers & Directors also serve a critical role in fostering client-driven innovation. Our team of experienced business & systems analyst provide the critical business & systems knowledge to develop next-generation business ready product platforms & client service offerings.
• The Digital Group evaluates employees at least twice a year. We also measure client satisfaction levels by monitoring the percentage of our current Clients that continue their current contract with us, the percentage of our current Clients that allow us to compete for new work within their organizations and the percentage of our current Clients that award us new business.
• At the project level, we track additional metrics to ensure Client satisfaction. Often, these are specific to the project and are a contractual requirement. The following are often tracked and reported to the Client:

  1.     Help desk calls

  2.     Production deadlines met

  3.     Network/Application down time

  4.     Bug resolution SLA’s

  5.     Project Scope, Cost & Schedule metrics

• If any metric ever indicates a problem, the Project Manager takes the lead and works in conjunction with the Client to identify the reason for the problem. Once the reason is identified, a resolution plan is immediately developed and submitted to the Client for approval. This plan identifies the resources required and timelines for deliverables. Upon approval, The Digital Group commits the resources necessary to meet the requirements of the plan. As the plan progresses, the Project Manager keeps the Client informed.