- Maintains and keeps track of ERP requests, approvals, and reassignments etc.
- Minimizes chances of missing calendar events as Helpdesk is always in sync with Outlook
- Customized request form structure makes it simple to submit all kinds of requests
- Dashboard expedites the process of approvals
- Effectively creates, allocates and tracks development of the tasks with status checks
- Document Management with version history management
- Email notifications for any modifications in document
- Facility to send feedback on tasks performed
Technical Features:
Smart Dashboard
- Top & Left Navigation Panels with access controls
- View Announcements
- View Events (Synchronized with your Outlook)
- ERP Request assigned to user
- Task allocated to user with status count
Add Announcements and Events
- Facility to Add Announcements/Events.
- Events can be synchronized with Outlook
- Set expiry date for events and announcements
ERP Service Desk to manage ERP request
- Support various types of request
- Facility to select approver from the predefined group of users
- Faster approval of requests, as they are visible on the approver's dashboard
- Facility to reassign request to other person
- Facility to view all the requests of the user and export to excel
- Service desk dashboard to display all the requests created by and assigned to a particular user
Task management
- Creation and assignment of task
- Task dashboard to display all the tasks assigned by and assigned to user
- Facility to update the status of the task as per its progress
- Facility to view all the tasks of the user and export to excel
Document Management
- Upload and manage the documents
- Facility to upload multiple documents at a time
- Check In / Check Out functionality helps in version management and control
- Edit documents in their respective editor
- Set the alerts for modifications
- Email document URL
- Download documents
Feedback
- Provide feedback for particular request
- Feedback for responsiveness, technical ability and effectiveness
- View feedback of the request catered by you
