Organizations need a committed and collaborated BPO partner to retain the competitive edge and the BPO team at The Digital Group (T/DG) is committed to comply with client requirements and continually improve service efficiency. Our competent and effective BPO services help organizations in Transformation. Transformation is about Change, it's about business improvement. Our services are delivered by a global network of technology centers, staffed with people who provide sourcing options to meet a client's unique needs, thus ensuring efficient communication and services for maximum customer satisfaction.
Here are some of the challenges faced by enterprises when it comes to the need for business process outsourcing solutions.
- Difficulty in accessing skilled labour whenever required.
- Providing the highest levels of customer satisfaction.
- Lack of desired levels of productivity and efficiency in a process.
- Escalating costs of operations due to high labour costs.
- Insufficient focus on the organization’s core competencies and business processes.
How we can help you to add value to your business
When you outsource your business processes with Digital Group, you experience increased productivity, reduced operational costs and better customer service, and at the same time, gain an edge above the competition. You also have the resources and time to focus on primary business objectives by shifting your back-office operations to offshore destinations. We help our global clients simplify their business processes by offering Business Process Management Services.
We specialize in the following business process areas:
- Financial Process Management - We provide business process services for sectors like banking, capital markets, mortgage services, and insurance companies across the world.
- Customer Sales & Support - We help clients build a stronger communication channel with their customers through the effective use of multiple channels like phone, mobile and the web.
- Technical Support - Digital Group provides customized solutions for off-the-shelf office applications, enterprise applications and integrated systems, backed by our experienced staff.
- Finance & Accounting - We manage accounting processes and ensure adherence with legal, regulatory, and company rules and regulations.
- Supply Chain Management - Digital Group provides a wide range of supply chain capabilities inclusive of new product strategy, design development, procurement support and post–sales customer service.
- Content Management - We structure, integrate, develop and improve access to enterprise content, data and information.
- Human Resource Outsourcing - Enable employees and managers to access, update and use HR information more efficiently and effectively through our innovative techniques.
- Help Desk - Our Help Desk service includes call management, call tracking, knowledge management, problem resolution, remote control, and integrated IT asset management capabilities.
Helping Organizations Across Industries Meet their Business Needs
The expert team at T/DG is well-equipped to provide world-class BPO services to the biggest players in the E-commerce industry. Whether you need to build a new online business from scratch or are aiming to elevate your E- commerce trade, we can help you at every step. Our key support services include listing the products online, price listing, image cleaning and uploading, handling of calls related to orders status or cancellation, and report generation. Our business process outsourcing solutions for the ecommerce industry are designed to ensure client satisfaction. We provide flawless platform management and dynamic updates – the services that the E-commerce industry needs today.
Be it loans, mortgage, credit cards, store cards or high value purchases, T/DG’s BPO team has a solution for you. Our experts help your customers by providing them a detailed explanation about your products and processes. However, our responsibility does not end there and we also carry out follow-ups from time to time. Our BPO services provide fact-based data and insights that comprehensively analyze and assess market trends, service provider capabilities, and solution characteristics. We offer robust risk and compliance oversight through an experienced risk and compliance team. Our mortgage expert services are Mortgage Billing, Follow Up, UCC Billing and Invoicing.
New laws and regulations are sweeping across the health care industry and there is high demand to deliver models and benefit management institutions. T/DG’s business process outsourcing solutions for the health care sector offer support to a wide range of health care services. Be it child health care or old age emergency, our expert team is equipped to provide complete support. We help in building support models that are beneficial for the provider, receiver, manufacturers and the health care industry in its entirety. Through our BPO services we ensure fraud prevention, improved compliances, accurate and timely health care measures.
Why Choose Us for your (BPO) Business Process Outsourcing Partner
- Our services help you successfully overcome the current challenges in your industry.
- We ensure customer satisfaction and help you achieve it with ease.
- We provide the most comprehensive and powerful resource in the industry.
- Our services help you meet every business need and add value to your business.
- Our process performance is driven by Quality Assurance, Management Information Systems, Business Analysis and a Six Sigma Black belt team.
- We are an organization backed by leaders, processes and capabilities where success is based on process expertise, software capabilities, an engaging employee operating model and trainer-backed knowledge management.
- Strong partnerships with the ace players in the industry.
Our Key Offerings
- Client Relationship Management
- Portfolio Analysis
- Data Entry Services
- Data Processing Services
- Web Research Services
- Image Editing - Retouching Solutions
- Scanning and Indexing Services
- Desktop Publishing Services
- Legal Process Outsourcing
- Vendor/OEM Support Management.
- Data Entry, Conversion and Form filling
- IT Operation & Support
- General Ledger Maintenance
- Business Process Management
- Procurement Outsourcing
- Order Management Outsourcing
- Mortgage Recordation Processing
- UCC Recordation Processing
LET'S GET YOU STARTED!
To find out more about our strategic outsourcing solutions, please contact us today. You can also send us your project specifications at firstname.lastname@example.org