Business Process Outsourcing
The Digital Group's competent and effective BPO services help organizations in Transformation. Transformation is about Change, it's about business improvement. In order to retain the competitive edge, what enterprises need is a committed and collaborated BPO partner. The Digital Group BPO team is committed to comply with client requirements and continually improve service efficiency. Our services are delivered by a global network of technology centers, staffed with people who provide sourcing options to meet a client's unique needs. We ensure efficient communication, services and customer satisfaction.
When you outsource your business processes with T/DG, you increase your productivity, cut operational costs, provide better customer service, beat competition and focus on primary business objectives by shifting your back office operations to offshore destinations.
We help our global clients simplify their business processes by offering Business Process Management Services.
T/DG specializes in the following business process areas;
- Financial Process Management: The T/DG BPO provides business process services for sectors like Banking, Capital Markets, mortgage services, and Insurance companies across the world.
- Customer Sales & Support: We help clients build a stronger communication channel with their customers through the effective use of multiple channels like phone, mobile and the web.
- Technical Support Services: T/DG provides customized solutions for off-the-shelf office applications, enterprise applications and integrated systems, backed by our experienced staff.
- Finance & Accounting: At T/DG, we manage accounting processes and ensure obedience with legal, regulatory, and company rules and regulations.
- Supply Chain Management: T/DG provides a wide range of supply chain capabilities inclusive of new product strategy, design development, procurement support and post–sales customer service.
- Content Management: We structure, integrate, develop and improve access to enterprise content, data and information.
- Human Resource Outsourcing: Enable employees and managers to access, update and use HR information more efficiently and effectively through our innovative techniques.
- Help Desk: T/DG Help Desk service includes call management, call tracking, knowledge management, problem resolution, remote control, and integrated IT asset management capabilities.
Industry We Serve
T/DG BPO is well-equipped to provide world-class services to the biggest players in the E-commerce industry. Whether you need to build a new online business from scratch or are aiming to elevate your E- commerce trade, we can help you at every step. Our support services such as listing the products online, prices listing, image cleaning and upload, call handling related to orders status or cancellation, report generation and several others ensure client satisfaction. We provide flawless Platform Management and dynamic updates, the rising need of the E-commerce industry today.
Financial Services and Insurance
Be it loans, mortgage, credit cards, store cards or high value purchases, T/DG BPO provides assistance in all spheres. We help the customer by explaining to them product and the processes. Our job is not done by simply explaining the product/ service to the customer, we also followup from time to time. T/DG BPO provides fact-based data and insights that comprehensively analyze and assess market trends, service provider capabilities, and solution characteristics. The combination of our research and analysis access provides the most comprehensive and powerful resource in the industry. We offer robust risk and compliance oversight through an experienced risk and compliance team. Our mortage expert services are Mortgage Billing, Follow Up, UCC Billing and Invoicing.
T/DG BPO offers support to a wide range of health care services. From cradle to the grave needs client can rely on us. Be it child health care or old age emergency, we can support our client completely. New laws and regulation are sweeping across the health care industry. There is high level demand for the healthcare to deliver models and benefit management institutions. T/DG BPO has had strong partnerships with the ace players in the health care chain. We help in building support models that are beneficial for the provider, receiver, manufactures and the health care industry in its entirety. Through our services we ensure fraud prevention, improved compliances, accurate and timely health care measures.
- Client Relationship Management
- Portfolio Analysis
- Data Entry Services
- Data Processing Services
- Web Research Services
- Image Editing - Retouching Solutions
- Scanning and Indexing Services
- Desktop Publishing Services
- Legal Process Outsourcing
- Vendor/OEM Support Management.
- Data Entry, Conversion and Form filling
- IT Operation & Support
- General Ledger Maintenance
- Business Process Management
- Procurement Outsourcing
- Order Management Outsourcing
- Mortgage Recordation Processing
- UCC Recordation Processing
T/DG is a robust organization backed by leaders, processes and capabilities where success is based on process expertise, software capabilities, an engaging employee operating model and trainer-backed knowledge management. Our process performance is driven by Quality Assurance, Management Information Systems, Business Analysis and a Six Sigma Black belt team.